As a seasoned civil litigation attorney with his own firm, Dan Thayer attorney understands the importance of developing quality client relationships, and this starts with excellent communication skills, such as the following:
· Pay attention to your client and learn how to read both verbal and non-verbal language. Speaking with a lawyer can often be an uncomfortable experience for clients, and tuning into their emotions can help you best manage the nature of the conversation.
· Focus on building rapport. Learn about who your clients are as people, asking questions regarding their families and goals. Make sure that you know who they are as people and share information about yourself to help deepen the relationship.
· Be present with your clients, meaning leaving all distractions at the door. Turn your phone on silent, don’t answer any texts or emails, and pay full attention so that your client knows that they are your top priority in that moment.
Based in Grand Lake, Nebraska, attorney Dan Thayer is the president of Thayer and Thayer, PC, LLO.
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